Terms & Conditions

Agreement to Terms

By accessing or using MerchantIQ's services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

Description of Services

MerchantIQ provides AI-powered conversational commerce solutions for online stores. Our services include:

• AI-powered product discovery and recommendations
• Conversational shopping assistant
• Integration with e-commerce platforms (including Shopify)
• Analytics and insights dashboard
• Customer support tools

User Accounts

Account Registration

To use certain features of our services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Termination

We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent, abusive, or illegal activity.

Acceptable Use

You agree not to:

• Use the services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe on intellectual property rights
• Transmit malicious code or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the services
• Collect or harvest user data without consent
• Impersonate any person or entity
• Use the services to spam or harass others

Payment and Billing

Subscription Fees

Certain services require payment of subscription fees. You agree to:

• Pay all fees associated with your subscription plan
• Provide valid payment information
• Authorize automatic recurring charges
• Pay any applicable taxes

Refunds

Refund policies vary by subscription plan. Please contact our support team for specific refund requests. We evaluate refund requests on a case-by-case basis.

Intellectual Property

Our Rights

The services, including all content, features, and functionality, are owned by MerchantIQ and are protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of any content you submit to our services. By submitting content, you grant us a license to use, modify, and display that content as necessary to provide our services.

Third-Party Integrations

Our services may integrate with third-party platforms (such as Shopify). Your use of third-party services is subject to their respective terms and conditions. We are not responsible for third-party services or their content.

Disclaimers and Limitations

Service "As Is"

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the services will be uninterrupted, error-free, or secure.

Limitation of Liability

To the maximum extent permitted by law, MerchantIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Indemnification

You agree to indemnify and hold harmless MerchantIQ from any claims, damages, losses, liabilities, and expenses arising from your use of the services or violation of these terms.

Data and Privacy

Our collection and use of personal information is described in our Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy.

Modifications to Services

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the services.

Changes to Terms

We may update these Terms and Conditions from time to time. We will notify you of any material changes by posting the new terms on this page and updating the "Last updated" date. Your continued use of the services after changes constitutes acceptance of the new terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which MerchantIQ operates, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these terms or your use of the services shall be resolved through good faith negotiations. If negotiations fail, disputes may be resolved through binding arbitration or in accordance with applicable law.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have any questions about these Terms and Conditions, please contact us: