Privacy Policy

Introduction

At MerchantIQ, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, website URL)
• Account credentials
• Payment and billing information
• Communication preferences

Usage Data

We automatically collect certain information when you use our services:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with any merger, sale of assets, or acquisition
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at hello@merchantiq.ai

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings and other tools.

Third-Party Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: