Help shoppers while they shop
without changing your store.
MerchantIQ Copilot is an AI-powered shopping assistant that lives inside your store, available on every page to guide users, answer questions, and support decisions in real time.
Always Available, Everywhere
MerchantIQ Copilot appears in the bottom-right corner of your store, accessible from any page.
Present on every page
Homepage, product pages, collections, cart, checkout. Shoppers can get help wherever they are without navigating away.
Context-aware responses
Copilot knows what page the shopper is on and tailors answers accordingly. Viewing a product? It understands that context.
One click away
Users don't need to search for help or open new pages. The assistant is always visible, always accessible.
Available from the bottom-right, on every page
Guided Shopping Through Conversation
Copilot helps shoppers find what they need, understand their options, and make confident decisions.
Product discovery
Shoppers can ask for recommendations, explore categories, or describe what they're looking for in their own words.
Feature and size clarification
Questions about materials, dimensions, compatibility, or variants get clear, factual answers.
Product comparisons
Copilot can explain differences between products, helping shoppers understand trade-offs without overwhelming them.
Cart-related questions
Shipping, returns, checkout readiness - Copilot provides answers that reduce hesitation at critical moments.
Copilot reduces confusion and hesitation. It doesn't push products - it supports decisions.
Answers before customers need to ask support
Many support questions are predictable. Sizing, materials, shipping, returns - shoppers ask them during the shopping journey, not after.
"Does this come in size large?"
"Yes, this product is available in large. It's currently in stock and ships within 2-3 days."
"What's your return policy?"
"We offer 30-day returns on unworn items with tags attached. Free return shipping on orders over $50."
Answers in the moment, within context
Real-time answers
Shoppers get instant responses without waiting for email replies or opening support tickets.
No page switching
Users stay on the product page. They don't need to navigate to a help center or contact form.
Support teams focus on complexity
Routine pre-purchase questions are handled automatically. Your team can focus on complex or post-purchase cases.
MerchantIQ Copilot prevents confusion during shopping. It answers predictable questions in context, reducing the volume of repetitive inquiries that would otherwise reach your support team.
Context-Aware and Continuous
MerchantIQ Copilot understands what the shopper is viewing and remembers what they've discussed.
Understands current context
Viewing a product page? Copilot knows. Browsing a collection? It adapts. The assistant stays relevant to where the shopper is.
Remembers the conversation
Shoppers don't need to repeat themselves. Copilot retains context as they move through the store, creating a continuous experience.
Privacy-respecting memory
Context is remembered within ethical boundaries. No invasive tracking, no dependency on personal information.
Support From Discovery to Checkout
Copilot stays with shoppers throughout their journey, adapting its guidance to each stage.
Exploration
Helping users find products and narrow down options
Decision-making
Clarifying features, answering questions, reducing doubt
Cart review
Answering last-minute questions before checkout
Checkout readiness
Addressing shipping, returns, and policy questions
MerchantIQ Copilot works with native and third-party checkout flows. It provides guidance up to the moment of purchase without disrupting your existing infrastructure.
Help available when shopping happens
Ecommerce does not follow business hours. Shoppers browse late, early, across time zones - whenever intent appears.
Available when questions arise
Copilot is accessible whenever a shopper visits. Midnight browsing or early morning research - assistance is present and responsive.
No waiting for replies
Users get instant answers to product questions, policy clarifications, and checkout concerns. They move forward without pausing to wait.
Consistent across time zones
Your store serves customers globally. Copilot provides the same quality of guidance regardless of location or timing.
Continuous availability means fewer missed opportunities. Shoppers receive support when they need it, not when your team happens to be online.
What Tends to Happen
When shoppers have access to helpful guidance, certain patterns emerge.
Fewer unanswered questions that lead to drop-offs
Improved decision confidence and purchase completion
Lower abandonment caused by uncertainty or confusion
Fewer repetitive pre-purchase questions reaching support
Lower dependency on manual support for routine queries
Support teams can focus on complex or post-purchase cases
Consistent shopper guidance across time zones and hours
These are effects, not promises. They happen when guidance is available and useful.
MerchantIQ Copilot supports shopping decisions. It complements, not replaces, customer support workflows.
Designed to Fit Any Store
MerchantIQ Copilot integrates seamlessly without requiring changes to your existing setup.
Lightweight chat interface
Unobtrusive design that fits naturally into your store.
No redesign required
Works with your current theme and layout.
Works across devices
Desktop and mobile, adapted for each screen size.
Privacy-first
No PII dependency, no invasive tracking.
Integrates with existing stacks
Shopify, WooCommerce, and other platforms supported.
Fast and reliable
Instant responses without slowing down your site.
Be present when shoppers
need help.
MerchantIQ Copilot adds intelligence to your store without changing how it looks or works.
MerchantIQ Copilot is part of the MerchantIQ platform - bringing presence, memory, and guidance to digital commerce.