Privacy Policy

MerchantIQ ("we", "our", or "us") is a product of Rhabdom Solutions Private Limited, based in New Delhi, India. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the MerchantIQ platform.

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By using our Service, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect and process the following types of data:

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a. Information You Provide:

• Contact Information: Name, email address, phone number

• Business Information: Store URL, business name, message content

• Account Credentials (if applicable)

b. Information Collected Automatically:

• Usage Data: Pages visited, features used, time spent, and click behavior

• Device & Browser Data: IP address, browser type, device type, operating system

• Chat Interactions: Transcripts of conversations between shoppers and the MerchantIQ chatbot

c. Information From Third-Party Integrations:

• Data accessed through integrations with eCommerce platforms (e.g., Shopify, WooCommerce) such as product info, order data, and customer queries

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2. How We Use Your Information

We use the collected data for the following purposes:

• To provide and improve our AI chatbot services

• To personalize shopper interactions and product recommendations

• To automate customer support and capture leads

• To analyze customer behavior for insights and strategy

• To communicate with you regarding your account or product updates

• To ensure platform security and prevent abuse

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3. Legal Basis for Processing

We process your data under one or more of the following legal bases:

• Consent (e.g., signing up for free trial)

• Contractual necessity (e.g., providing subscribed services)

• Legitimate interest (e.g., analytics, product improvement)

• Compliance with legal obligations (e.g., data retention under Indian law)

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4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

• Authorized service providers helping us operate the platform (e.g., hosting, analytics)

• Third-party eCommerce platforms you connect with

• Government authorities or regulators, if required by law or legal process

All third parties are bound by strict confidentiality and data protection obligations.

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5. Data Storage and Security

We use industry-standard technical and organizational measures to secure your data against unauthorized access, disclosure, or loss. All data is stored securely on servers that comply with applicable laws and security standards.

We retain your data only as long as necessary for business or legal purposes.

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6. International Data Transfers

Although we are based in India, your data may be stored or processed on servers located in other countries. In such cases, we ensure appropriate safeguards are in place, such as data protection agreements.

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7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access your data

• Correct inaccurate data

• Withdraw consent

• Request deletion of your data

• Object to processing or request restriction

• Data portability (if applicable)

To exercise your rights, contact us at hello@merchantiq.ai

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8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, track engagement, and personalize content. You can control cookie preferences through your browser settings.

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9. Children's Privacy

MerchantIQ is intended for users aged 18 and above. We do not knowingly collect data from children.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or the platform. Continued use of the Service constitutes your acceptance of the revised policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

Rhabdom Solutions Private Limited
New Delhi, India
✉️ Email: hello@merchantiq.ai